SHIPPING POLICY
At bbluvsme.com, we aim to despatch all orders according to the following schedule:
West and East Malaysia:
- Orders placed before 3pm on any working day (Monday to Friday) will be shipped out on the same day.
- Orders placed after 3pm on any working day (Monday to Friday) will be shipped out on the next working day.
- Orders placed on Saturday and Sunday will be shipped out on Monday, provided it is a working day.
- Orders placed on a public holiday will be shipped out on the next working day.
International:
- Orders placed on any working day (Monday-Friday) will be shipped out by the next working.
- Orders placed on Saturday and Sunday will be shipped out on Monday, provided it is a working day.
- Orders placed on a public holiday will be shipped out on the next working day.
We reserve the right not to despatch orders for which payment is still pending or has not cleared yet. In such cases, we will despatch orders by the next working day after payment has been cleared.
We provide both local and international shipping.
Shipping Cost within Malaysia
The following delivery charges and methods are applicable for all orders within Malaysia, including East Malaysia:
|
Total amount of purchases within a single transaction |
PosLaju |
|
RM100 and over |
FREE |
|
Less than RM100 |
RM6 |
Tracking numbers are emailed once items are despatched.
Delivery time frame via Pos Laju
Pos Laju aims to deliver within the next working day for areas covered by Pos Laju centres. For all other areas, delivery may take up to 2-3 working days. Please click on the following link to check whether your area is covered by the next working day time frame: http://www.pos.com.my/pos/appl/business/poslaju_timeframe.html
International Shipping Costs and Methods
Here at bbluvsme.com we ship globally. All international orders are shipped using either Malaysian Registered Mail or Parcel Pos Malaysia.
Malaysian Registered Mail and Parcel Pos Malaysia are both third party postal services which require a signature upon delivery. For detailed information on the delivery time frame to your country, please click on the following link: http://www.pos.com.my/pos/appl/business/international_delivery_standard.html
Kindly note that further delays may occur while your order is being cleared at your local customs office and such delays are beyond our control.
Tracking number is emailed once items are shipped. Kindly note that under Malaysian Registered Mail, the item can only be tracked once parcel leaves Malaysia.
Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
Customs and import charges
Any customs or import duties (if applicable) are charged once the order reaches its destination country and must be paid by the recipient of the order. We will not be liable for any customs or import duties
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Shipping rates
All international orders are charged a flat shipping rate as follows:
|
Country |
Malaysian Registered |
|
Singapore/Brunei |
RM35 |
|
Philippines |
RM35 |
|
Thailand |
RM45 |
|
Indonesia |
RM45 |
|
Vietnam |
RM65 |
|
Australia |
RM75 |
|
New Zealand |
RM90 |
|
United Kingdom |
RM120 |
|
United States |
RM120 |
|
All Others |
RM130 |
IMPORTANT NOTICE: Please note that bbluvsme.com reserves the right to not ship the order should the actual shipping cost exceed the flat rate charged by more than 10%. Customer will have the option to either pay the extra shipping cost or opt for a full refund.
Packaging
All local orders are packed in Pos Laju plastic flyers for shipping via Pos Laju services.
All international orders are packed in plastic flyers and wrapped in brown paper.
Tracking
Pos Laju
- All domestic orders can be tracked via the following link: http://www.pos.com.my/pos/appl/service/sub_poslaju.asp
- The tracking number for Pos Laju is in the following format: EM ######### MY
Malaysian Registered Mail
- All orders sent via Malaysian Registered Mail can be tracked via the following link: http://www.pos.com.my/pos/appl/service/sub_registered_mail.asp
- The tracking number for Malaysian Registered Mail is in the following format: RR ######### MY
Parcel Pos Malaysia
- All orders sent via Parcel can be tracked via the following link: http://www.pos.com.my/pos/appl/service/sub_e_parcel.asp
- The tracking number for Parcel Pos Malaysia is ine following format: CP ######### MY
RETURNS POLICY
Here at bbluvsme.com, we care about our customers and we accept returns and exchanges.
What is your returns policy?
Here at bbluvsme.com, we accept returns for full store credit equivalent to the price of the item being returned. All original shipping costs are non-refundable.
Kindly note that buyer bears the cost of shipping any item back to us.
Some items are non-returnable for hygiene reasons and this will be indicated in the item description.
What is your exchange policy?
Items can only be exchanged for the same item in another size (subject to availability). Before posting any item back, please send us an email at enquiries@bbluvsme.com to check whether the new size desired is available. Once we give a written confirmation via email that the new size has been reserved, you can then proceed to post the item back to us.
A redelivery charge will be incurred for all exchanged items. The redelivery charge for all destinations within Malaysia is RM 6. Redelivery charges for international destinations will be the same as the shipping cost charged in the original order.
Redelivery charges can either be paid in CASH FORM enclosed within the returned parcel or paid via bank transfer to our Maybank account. Please email us at enquiries@bbluvsme.com to notify us which payment method is preferred.
Please note that buyer bears the cost of shipping any item back to us.
What is the time frame for returns/exchanges?
If, for any reason, you are not entirely satisfied with your purchase, you may return/exchange the item(s) within 14 days from date of purchase for all orders within Malaysia and within 21 days from date of purchase for all international orders.
Please note that we are unable to accept returns/exchanges past the time frame mentioned above.
What steps are required to return/exchange an item?
1. Enclose the invoice within the parcel to help us process your return/exchange easily.
2. All items should be posted back to the following address:
BBLuvsMe
11-1 Jalan Mutiara 5, Taman Mutiara
Melaka Baru
75350 Melaka
Malaysia
3. Upon posting the item back to us, please send us an email at enquiries@bbluvsme.com with tracking number (if any).
Condition of returned/exchanged items
All items should be sent back to us in the condition they were in when delivered to you- unworn, unwashed, unaltered and with all tags attached.
Care instructions
- Please follow the instructions on how to wash and care for your garment on the care instruction tag attached to the garment.
How to care for dark coloured garments?
- If no care instruction tag is attached, the following care instructions are recommended for dark coloured garments:
1. Wash dark colour garments in cold water to help prevent shrinkage and to retain the dark colour longer.
2. If possible, use a gentle detergent to wash dark coloured garments or a detergent specifically made for dark colour garments.
3. DO NOT wash dark coloured garments with clothing of lighter colour as dark colour may run onto lighter colour clothing.
4. Hand dry dark coloured garments and it is recommended not to dry dark coloured garments under direct sunlight as the colour may fade.
5. Turn garment inside out before ironing at low to medium heat.
IMPORTANT NOTICE: Please note that we will not take responsibility for transfer of colour from any of our items onto other garments.
How to care for bright coloured garments?
- If no care instruction tag is attached, the following care instructions are recommended for bright coloured garments:
1. Wash similar colours together.
2. Turn your clothes inside out before washing.
3. Use a gentle cycle if item is machine washable or handwash any special clothing.
4. Wash bright coloured garments in cold water.
5. If possible, use of special detergent formulated to prevent colour loss.
6. Turn your clothes inside out before drying under the sun as direct sunlight will cause the colour to fade.
7. Do not overdry your bright coloured garment as this may also cause colour to fade.
8. Turn garment inside out before ironing at low to medium heat.
IMPORTANT NOTICE: Please note that we will not take responsibility for colours fading if care instructions are not properly adhered to.
How to care for white coloured garments?
- If no care instruction tag is attached, the following care instructions are recommended for white coloured garments:
1. Wash white coloured garment separately as other colours may transfer onto white garment.
2. Treat stains immediately. Follow stain removal guidelines for different fabric types and type of stains. Do not automatically use bleach because overuse can cause yellowing.
3. It is not recommended to dry a garment that still has a stain as it may become permanent.
4. Dry white coloured garment outside as ultra violet rays will help whiten and brighten the garment.
5. Turn garment inside out before ironing at low to medium heat.
IMPORTANT NOTICE: Please note that we will not take responsibility for staining or colour transfer if care instructions are not properly adhered to.
How to care for delicate garments?
- If no care instruction tag is attached, the following care instructions are recommended for delicate garments:
1. It is recommended to carefully and gently handwash delicate fabric using mild detergent and cold water.
2. Delicate garment should not be dried under direct sunlight.
3. It is best to steam iron or iron with a piece of cloth in between iron and delicate garment.
4. Use low heat to iron.
How to care for prints?
- Turn your garment inside out before ironing.
- Do not iron directly on print- it is best to place a cloth in between the iron and the print before ironing.
- Use low to medium heat to iron.
